Privacy Policy

 

1. Introduction

This Privacy Policy of Mobile Worker Plus Limited (“we”, “our”, or “us”) gives you information about what we do with your personal data, how we manage it, what we do to keep it secure, and the importance data protection plays in how we operate, as well as your rights concerning the personal data we hold about you. We understand that your privacy and the security of your personal data are extremely important.

As a UK-based business, our handling of your personal data is controlled by the UK Data Protection Act 2018 and the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (known as UK GDPR). We take great care to protect your personal data and we are committed to preserving the confidentiality of all information you provide to us.

Company Information:

  • Company Name: Mobile Worker Plus Limited
  • Company Number: 9008089
  • ICO registration number: ZA227182
  • Registered Office: Centurion House, Office 159, London Road, Staines Upon Thames, Surrey, England, TW18 4AX

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using our website immediately.

2. Mobile Worker Plus as a data controller

For the purposes of this policy, we are the data controller unless it has been specifically noted otherwise.

 

This policy relates to the collection and processing of personal data for Mobile Worker Plus as a Data Controller. It does not cover the processing we do in relation to the products and services we provide to our clients as a data processor.

3. Processing activities that are covered

This policy applies to the processing of personal data collected by us:

 

  • When you visit our websites.
  • When you visit our social media pages.
  • When you visit our offices.
  • When you receive communications such as emails.
  • When you interact with us via phone calls.
  • When you complete surveys issued by us.
  • When you register for and/or attend events where we participate or host.
  • When you apply for a role at Mobile Worker Plus.
  • When you are a client and where our services are of a data controller
  • For sales and marketing purposes.
  • For the understanding, development, growth, and administration of our business.

 

Where we use social media or where you click a social media icon on our websites, be aware that these companies are independent to us, they manage their own affairs, and they will be a data controller in their own right. If you have any questions about how they process your personal data, you should review their privacy notices which will be available on their websites.

 

Finally, our websites may contain links to other websites for your ease and convenience, we are not responsible for them, or how they operate or their security provision.

4. Information We Collect

We may process information that could identify you (“personal information”) and information that could not. We may collect the following types of personal data:

  • Name, phone number, email address, job title, company name and company address when you express an interest in our products and services.
  • If you connect with us through a social media channel, we will know your social media handle and any other information including photos you make available through our interactions and your profile.
  • Usage data: Information about how you use our website, products, and services.
  • Marketing and communications data:
    • Your preferences in receiving marketing from us and your communication preferences.
    • Name, email, phone number, company name and job title if you complete surveys or complete a registration form on our website.
    • Name, phone number, email address, job title, company name and company address when you attend an event we host.
    • Profile data: Your username, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Name, email address, phone number and company name when you contact our helpdesk.
  • Financial information for processing invoices either as a client when you have purchased our products and services or as a supplier. This may include.
    • Billing address, delivery address, email address, and phone numbers.
    • Bank account and payment card details.
    • Details about payments to and from you and other details of products and services you have purchased from us, or supplied to us.

5. Legal Basis for Processing Your Personal Information

5.1 Contractual Obligation

We process your personal information to fulfil our contractual obligations when you create an account, purchase a product or service, or otherwise agree to our terms and conditions. This may include:

  • Verifying your identity for security purposes
  • Selling products to you
  • Providing services
  • Offering suggestions and advice

5.2 Consent

We process your personal information based on your consent in certain actions where there is no contractual relationship, such as browsing our website or requesting more information. You can withdraw your consent at any time by contacting us at dpo@mobileworkerplus.com.

5.3 Legal Obligation

We may process your personal information to comply with statutory obligations, such as providing information to legal authorities when required.

5.4 Legitimate Interests

We process your personal information where it is necessary for our legitimate interests (or those of a third party), provided your interests and fundamental rights do not override those interests. This includes:

  • Managing our business and website
  • Administering and protecting our business
  • Delivering relevant website content and advertisements to you
  • Using data analytics to improve our website, products, and services
  • Making suggestions and recommendations to you about goods or services that may be of interest to you

6. Specific Uses of Information

6.1 Information Shared with Third Parties

Our website may allow you to post information to be read, copied, downloaded, or used by others. We do not use this information except to allow it to be displayed or shared.

6.2 Job Applications and Employment

We may keep information related to job applications for up to three years. If employed, we will collect and use information directly relevant to your employment and retain it for six years after employment ends.

6.3 Communication

When you contact us, we collect data to respond and provide high-quality service. We may keep this information for tracking purposes.

6.4 Complaints

We record all information provided when you make a complaint to resolve the issue and may share information with relevant parties if necessary.

6.5 Affiliate and Business Partner Information

We use information provided by affiliates or business partners to recognise visitors referred to us and transfer due commissions.

6.6 Social Media

Our websites use social media icons such as LinkedIn and Twitter icons and other social sharing widgets. By using these features, you will be connecting to and sharing information from your browsing session with these organisations. If you are logged into your social media account, it is also possible that they will connect your activity on our site to your social media account.

This is also the case if you access our social media pages on a social media platform. The respective social media company may add your interaction to any information they may already have about you or your interests.

In all cases, in that transfer of data, the social media provider is a data controller and is responsible for what they do with your Personal Data. For further information please review the social media providers privacy notices.

7. Use of Information Collected Through Automated Systems

7.1 Cookies

Our website uses cookies to enhance your experience and gather usage statistics. You can manage cookies through your browser settings. If you choose not to accept cookies, some website functionality may be unavailable.

7.2 Personal Identifiers from Browsing Activity

We record your web browser’s requests to our servers, including the following to assess website performance.

  • IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and device details, and other technology on the devices you use to access this website. 
  • Web pages you have searched, files you have looked at and actions you have taken including when those actions were taken.

We use this information to help us improve our service and your experience; to improve how you and others view the sites, and to improve functionality, engagement, and performance. This helps us identify opportunities to develop our services further, our compliance with applicable usage terms and for overall security of our products and services.

7.3 Remarketing

We may use remarketing services to serve ads for our products or services on other websites if you have consented to our use of cookies.

7.4 Use of our Products and Services

We may collect information about your usage and how you interact with our products and services. We use this information to help us improve our products, services and your experience; to improve how you and others view our web portals, and to improve functionality, engagement, and performance. This helps us identify opportunities to develop our services further, our compliance with applicable usage terms and for overall security of our products and services.

8. Disclosure and Sharing of Your Information

8.1 Information from Third Parties

We may receive data indirectly from third parties whose services we use. This information is not personally identifiable to you.

8.2 Credit Reference

We may share information with credit reference agencies to combat fraud.

8.3 Data Processing Outside the European Union

Typically, we do not use services located outside the EU. If we do, we will ensure appropriate safeguards for data transferred outside the EU, such as binding corporate rules or data protection clauses.

8.4 Your Rights

Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

  • Right to Access: You can request access to your personal data.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data.
  • Right to Restrict Processing: You can request the restriction of processing your personal data.
  • Right to Data Portability: You can request the transfer of your personal data to another party.
  • Right to Object: You can object to the processing of your personal data.
  • Right to Withdraw Consent: You can withdraw your consent at any time.
  • To exercise any of these rights, please contact us at dpo@mobileworkerplus.com.

We will verify your identity before granting access or making changes to your personal information to safeguard your data.

9. Use of Site by Children

Our website is not intended for children under 18. We do not knowingly collect personal data from children without parental consent.

10. Security of Personal Data

We take every reasonable, proportionate and commercially viable precaution to protect personal and commercial data. These are organisational, technical, and physical measures to protect against unlawful or accidental access, disclosure, loss, or alteration.

Whilst we take a robust stance on security, no method of storage and transmission is 100% secure and, in some instances, out of our control. For that reason, you are entirely responsible for password security, controlling access to your devices and accounts, access to your environment in our platforms, and signing out and closing down web sessions once completed.

11. Complaints and Dispute Resolution

If you have any complaints regarding our privacy policy, contact us at dpo@mobileworkerplus.com. You may also lodge a complaint with the Information Commissioner’s Office at https://ico.org.uk/concerns.

12. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

  • Contractual obligations: We will retain your personal data for the duration of the contract and for six years thereafter.
  • Consent: We will retain your personal data until you withdraw your consent.
  • Legal obligations: We will retain your personal data as long as required by law.
  • Legitimate interests: We will retain your personal data as long as it is necessary to fulfil our legitimate interests.

13. Compliance with the Law

Our privacy policy complies with applicable laws. If you believe it does not meet your jurisdiction’s requirements, please contact us.

14. Policy Updates

We may update this privacy policy periodically. The terms that apply to you are those posted on our website at the time of use. We recommend printing a copy for your records.

This Privacy Policy was last reviewed on 25th June 2024. 

For any questions regarding our privacy policy, please contact us.